GENERAL CONDITIONS OF SALE
InsiderWalks.com – Mobile Self-Guided Routes

Digital Investment Hub, LLC (hereinafter referred to as “DIINHUB”), a company registered in Delaware (USA), offers through its platform InsiderWalks.com (hereinafter, the “Site”) access to self-guided tourist routes (“Routes”) developed in collaboration with local providers in each country. By purchasing a Route, the Customer agrees to be bound by these General Conditions of Sale (the “Conditions”).

1. Purpose

DIINHUB provides the Customer with self-guided tourist Routes for use via a mobile web app, which includes interactive maps, audio guides, and multimedia content.

2. Access and Technical Requirements

• After payment, the Customer receives a link or access code to the web app.

• It is essential to have a compatible mobile device (iOS/Android) and an updated browser.

• DIINHUB is not responsible for:

  • Failures, incompatibilities, or malfunctions of the Customer's device or browser.

  • Loss of connectivity or coverage during use.

  • Loss, deletion, or expiration of the link or access code.

3. Price and Payment

• The price of each Route is indicated on the product sheet in euros (€) or the local currency, and includes taxes.

• Payment is made securely via the Stripe gateway or other enabled means.

• The Customer may not request chargebacks or payments outside the official channels of InsiderWalks.com.

4. Cancellation and Refund Policy

• The Customer may cancel and request a full refund up to 24 hours before the scheduled start of the Route.

• After this period, no refunds or compensations apply.

• Cancellation requests must be processed by sending an email to support@insiderwalks.com.

5. Customer Responsibility and Safety

• The Customer undertakes the Routes at their own sole responsibility and risk.

• It is the Customer's responsibility to comply with local traffic, health, and public safety regulations.

• DIINHUB disclaims any liability for personal, material, or moral damages resulting from the independent undertaking of the Routes.

6. Intellectual Property

• DIINHUB or its licensors hold all rights to texts, maps, audio, photographs, trademarks, and designs.

• The Customer receives a limited, revocable, and non-exclusive license for private and non-commercial use of the contents.

7. Data Protection

• The Customer's personal data is processed in accordance with the Privacy Policy available on the Site.

• The Customer consents to receive commercial communications related to the Routes, unless expressly revoked.

8. Modifications to the Service and Conditions

• DIINHUB may update or improve the Routes and the web app at any time.

• The Conditions may be modified, with the new version published at least 15 days in advance on the Site.

• For orders prior to the modification, the Conditions in effect at the time of purchase will continue to apply.

9. Applicable Law and Jurisdiction

• The present Conditions shall be governed by the laws of the State of Delaware, USA.

• For the resolution of disputes, the parties submit to the competent courts of New Castle County, Delaware, waiving any other jurisdiction.

Contact
Digital Investment Hub, LLC
Email: support@insiderwalks.com
Address: 1209 Orange St., Wilmington, DE 19801, USA